Business people are rude - Part II Gak! I just got off the phone with Tom X. ugh - he's usually a decent guy to talk to, but as I answered, he had me conferenced in with someone else - errr... actually the other person's phone was busy so we had hold music. What in the world? That was just rude - on many counts. 1. He did not ask if he could conference in someone else. 2. I could not hear him very well b/c of the hold music - and the annoying hold 'voice' kept interrupting every 15 seconds. 3. He kept talking while the stupid hold 'voice' was talking. 4. He kept pressing buttons on the phone to have the phone system try the extension again. ugh - Is there anyone who has good business practices? Good Business Practices 1. Be polite - I can't stress this enough. Canadians, take note! 2. Ask if you can conference in someone. 3. Tell the technician (or whoever) what the issue is before you ask to conference in someone. 4. Don't put people on hold to answer another call - let those 2nd calls go to voicemail. 5. Putting people on hold is ok IF you ask AND you are looking up information for that person. 6. Be prepared! Have an Account Number (if needed), Serial Number (if needed), etc... (any information that may be needed to help execute your request. It is rude not to be prepared. ok - I'm finished - for now. You get the picture.